Help Center: Frequently Asked Questions

We specialize in fully framed poster art — ready to hang right out of the box. Each piece is carefully printed, framed, and packaged to arrive safely.

Yes. All items are sold as framed posters. Frames are selected to complement the artwork and include protective acrylic (not glass) for safety during shipping.

Our common sizes include 24×18, 24×24, 36×24, and 36×36 inches. Availability may vary by design.

Most orders are processed in 3–5 business days. During peak seasons, processing may take a little longer.

U.S. delivery typically arrives 5–10 business days after shipment. International delivery times vary by destination and carrier.

Shipping is free within the United States. International customers should contact us for shipping cost information and availability.

Yes, in many cases. Please contact us before ordering so we can confirm availability and provide a shipping quote for your location.

Yes. As soon as your order ships, we’ll email you a tracking number so you can follow the delivery progress.

Please email us right away with your order number and photos of the damage. We’ll help with a replacement or solution as quickly as possible.

You can request a return within 14 days of delivery. Items must be unused and in original condition and packaging. Custom items are not returnable unless damaged or incorrect.

Customers are responsible for covering the cost of return shipping. Mein Sohn Library does not provide return shipping labels. We recommend using a trackable shipping method.

If you need to make a change, contact us as soon as possible. If your order hasn’t entered production or shipped, we’ll do our best to accommodate the request.

We accept major payment methods processed securely through trusted providers (e.g., Stripe, PayPal). We do not store full credit card details.

We aim for accurate color reproduction, but minor variations can occur due to screen settings and printing materials.

Yes—please email us with your project details, quantities, and timeline. We’ll provide options and pricing.

Avoid prolonged direct sunlight and wipe the acrylic gently with a soft, non-abrasive cloth. Do not use glass cleaners with ammonia.

Absolutely. You can ship directly to a recipient. Add a note at checkout or email us your gift message and order number, and we’ll include it when possible.

For any questions or order assistance, email us at support@meinsohnlibrary.com
. We’re happy to help!