Return and Refund Policy
We want you to love your art. If something isn’t right, here’s how we can help.
Return Window
You can request a return within 14 days of delivery. Items must be unused and in the original condition and packaging.
Refunds
After we receive and inspect the returned item, we’ll issue a refund to your original payment method. Shipping fees are non-refundable unless the item was damaged or incorrect.
Return Shipping
- Customers are responsible for return shipping costs.
- We do not provide prepaid return labels.
Exchanges & Damaged Items
If your item arrives damaged or defective, email us right away with photos and your order number. We’ll send a replacement or provide a solution.
Non‑Returnable Items
- Custom or personalized items (except where damaged or incorrect)
- Gift cards or downloadable digital products
Return Shipping Responsibility
Customers are responsible for covering the cost of return shipping.
Please note that Mein Sohn Library does not provide return shipping labels. We recommend using a trackable shipping method to ensure your returned item reaches us safely.
How to Start a Return
Email support@meinsohnlibrary.com with your order number and details. We’ll reply with next steps.